Claims

Chubb claims are handled with empathy, efficiency and expertise.

We in Chubb Claims have a clear purpose, and with this, we deliver great customer outcomes based on the promises made by our underwriters. Our claims professionals provide a claims service that is thoughtful, responsive and solution-oriented, and all directed towards our customers’ needs. Success here comes from focusing on what we consider to be the five key components of great claims service: certainty, speed, innovation, expertise and consistency.

Please report your Accident &Health and Travel Insurance claim through our Claim Service Portal available 24/7

For Belgium

https://www.chubbclaims.com/ace/be-en/welcome.aspx

For the Netherlands

https://www.chubbclaims.com/ace/nl-en/welcome.aspx

All (other) Benelux claims

Please report all (other) Benelux claims to the following email address: beneluxclaims@chubb.com

Contact details

For assistance or further information, you can reach us on working days between 9-17h.

Belgium: +32(0)25169783
Netherlands: +31(0)102893545

Our Cyber claim HOTLINE

Belgium: 0800 49405
Netherlands: 0800 0203267

Regular Mail details

If preferred, you can also send us your claims by post.

Chubb European Group SE
Marten Meesweg 8-10
3068 AV Rotterdam
Nederland

Chubb European Group SE
Terhulpsesteenweg 166
1170 Brussel
België

How do we apply depreciation for damaged or lost property for your travel insurance?

Please click on this document which will explain.