How to report a complaint about our service?

Our goal is to provide high quality service and meet our client's expections at all times . In case we do not meet your expectations and you feel dissatisfied with our service, please share your complaint with us. This will give us the chance to resolve the issue as soon as possible and possibly prevent similar situations in future.

You can contact us at

For complaints about your Odido phone insurance please contact us on 0348-462845 or email

For complaints about your KPN phone insurance please contact us on 0800-656 5010 or email

For complaints about all other insurance products please use the following contact details:

Chubb European Group SE
Marten Meesweg 8
3068 AV Rotterdam
Tel:      +31 (0)10 2894151

Chubb European Group SE
Louizalaan 480
1050 Brussels
Tel.:    +32 (0)2 5169892

In order to resolve your complaint, it would be helpful to us if you could:

Set out the details of your complaint, and how you would like us to resolve it; provide  your policy number and if applicable, the claim number; let us know if you want us to call you or if you would prefer we respond by post or e-mail.  

We aim to respond to all complaints within 10 working days and we may be required to issue a final response to you in writing. Complex cases may take longer to resolve, but we will keep you updated with progress.

In the event we are unable to resolve your complaint with us and we have issued you with our final response, you may be able to approach the Stichting Klachteninsituut Financiele Dienstverlening (Kifid).

The contact details for the Stichting Klachteninsituut Financiele Dienstverlening is:

Stichting Klachteninstituut Financiële Dienstverlening
Postbus 93257
2509 AG Den Haag
Tel:        0900 – 35 52 248 (EUR 0,10 p/min)

European Online Dispute Resolution Platform

If you arranged your policy with us online or through other electronic means (e.g. by phone, SMS, fax or mobile device), and have been unable to contact us either directly or through the Financial Ombudsman Service, you may wish to register your complaint through the European Online Dispute Resolution platform –  Your complaint will then be re-directed to the Financial Ombudsman Service and to us to resolve.  There may be a short delay before we receive it.