What makes the Chubb Private Customers claims process different?

Exceptional claims service

  • High Net Worth claim handlers who go the extra mile, from finding appropriate alternative accommodations for policyholders and their families to working with emergency services to resolve issues over property access

  • External claims experts, including loss adjusters and damage limitation specialists, who are carefully chosen based on synergies with our own service standards and claims philosophy

  • High Net Worth claim handlers who are empowered to streamline the claims process and required documentation—allowing a speedy settlement of valid claims with minimum inconvenience to our customers


Honesty, integrity and fairness.