Make sure to exit the vehicle if it’s severely damaged or poses danger. Under safe conditions, move your car to the roadside, switch on the hazard lights, turn off the engine and use a warning triangle.

Ensure everyone is okay. You can call 191 for emergency and an ambulance if there’s a medical emergency, call 1669 for immediate nationwide emergency assistance. If you are Chubb Samaggi insurance customer, our emergency call center is available 24 hours to assist you.

Check with your agent or insurer whether there are additional details to capture and the next steps.

Take note of the time and location of the accident, as well as snap photos of any damages and injuries. Where possible, take pictures of the accident scene before moving your vehicles to the roadside. These will come in handy when filing an insurance claim.

Gather the other party’s details, such as name, phone number, driving license number, car registration number and insurance policy number.

In case of injury, get help from nearby people or take injured to a nearby hospital as soon as possible, if death, do not try to escape. Please call the police officer (191) immediately.

Wait for your insurance company’s tow truck service. Do not fall for random operators or strangers offering tow services or offering to help fix your vehicles

Direct the tow truck to your preferred workshop. We recommend sending it to one of your insurance provider’s authorized workshops to facilitate the claim process.