ASB no longer offer Retail Travel Insurance as of 1 April 2023.

Customers who have purchased a policy prior to 1 April 2023 will still be covered and can make a claim if required. For any other queries on existing policies or to make a claim, please contact Chubb Life.
Phone:

04 890 4954

For emergency assistance while overseas call First Assistance on +64 (4) 890 4974

For general enquiries (including while travelling overseas), call us on +64 (4) 890 4954

Email:

For general information about your policy such as premiums and address changes: AsbTravelInsurance.NZ@chubb.com

To make a complaint: ChubbLifeComplaints.NZ@chubb.com

To request a claim form or ask any questions related to a claim: MyTravelClaim.NZ@chubb.com

 

ASB general contact information can be found here.

More Information

A guide to cover for COVID-19
These guidelines are for customers who purchased an ASB Travel Insurance policy for trips that begin on or after 11 August 2022.
Travel Advisory notices
Ukraine: Military action travel advisory information.