In this statement, “We”, “Our” and “Us” means Chubb Insurance New Zealand Limited (Chubb). “You” and “Your” refers to Our customers and prospective customers as well as those who use Our website.
Chubb is committed to protecting Your privacy. Chubb collects, uses and retains Your personal information in accordance with the requirements of New Zealand's Privacy Act, as amended or replaced from time to time.
Personal Information Handling Practices
When do We collect Your personal information?
Purpose of Collection
We collect and hold the information to offer products and services to You, including to assess applications for insurance, to provide and administer insurance products and services, and to handle any claim, complaint or dispute that may be made under a policy.
If You do not provide Us with this information, We may not be able to provide You or Your organisation with insurance or to respond to any claim, complaint or dispute, or offer other products and services to You or Your organisation.
Sometimes, We may also use Your personal information for Our marketing campaigns and research, to improve Our services or in relation to new products, services or information that may be of interest to You.
Recipients of the Information and Disclosure
We may disclose the information We collect to third parties, including:
These third parties may be located outside New Zealand. In such circumstances We also take steps to ensure Your personal information remains adequately protected.
From time to time, We may use Your personal information to send You offers or information regarding Our products that may be of interest to You. If You do not wish to receive such information, please contact Our Privacy Officer using the contact details provided below.
Rights of Access to, and Correction of, Information
If You would like to access a copy of Your personal information, or to correct or update Your personal information, want to withdraw Your consent to receiving offers of products or services from Us or persons We have an association with, please contact the Privacy Officer by posting correspondence to Chubb Insurance New Zealand Limited, PO Box 734, Auckland; telephoning: +64 (9) 3771459; or emailing Privacy.NZ@chubb.com.
How to Make a Complaint
If You have a complaint or would like more information about how We manage Your Personal Information, please review Our Privacy for more details, or contact Our Privacy Officer at the details above.
You also have a right to address Your complaint directly to the Privacy Commissioner by telephoning 0800 803 909, emailing firstname.lastname@example.org or using the online form available on the Privacy Commissioner’s website at www.privacy.org.nz.