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At Chubb, we take the concerns of our customers very seriously.
We have detailed complaints handling and dispute resolution procedures in place, which are outlined in our brochure:

Compliments, Complaints & Dispute Resolution – A Guide to Our Procedures

Please download the above brochure, or if you would like us to mail you a copy, please send us a request with your postal address.
Or you can email us at

Fair Insurance Code

We are a signatory to the Fair Insurance Code (the Code). The code and information about the Code is available at and on request.

Fair Insurance Code