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No matter how hard you try, the unexpected sometimes finds a way to unintentionally surface. That’s why you choose Chubb. As the largest property and casualty insurance company in the world, we offer our policyholders a level of resources and expertise unmatched in the industry. Our dedicated team of professionals truly understands your needs and our coverage. Regardless of the type of loss you have experienced, rest assured that our team will have it processed and progressed as quickly as possible.

Report Your Claim


If you are a Chubb policyholder and wish to notify a Commercial Property claim, please complete this Property Claim Form and submit it along with any supporting documentation to nz.claims@chubb.com.

The information you give us when making a claim must be honest, complete, up-to-date and relevant.

Please include the following information with any claim notification:

  • Policyholder's name
  • Policy number
  • Date of incident
  • Brief description of incident
  • Full contact details of the person to whom enquiries relating to the claim should be directed
  • EFT details
  • Supporting claim documentation such as invoices, photographs or receipts if available

We will take the following steps on receipt: 

  • acknowledge receipt within 5 business days
  • identify your insurance policy, register your matter against it and assign a claim number for reference
  • review whether any further information may be needed.

If we have all the information we need to assess your matter, then we will review to decide whether or not to accept it.
We will let you know if we need further information.

Chubb Property Claims Process

We are a member of the Insurance Council of New  ealand (ICNZ) and a signatory to ICNZ’s Fair Insurance Code
(the Code). The Code and information about the Code is available at www.icnz.org.nz and on request.  

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