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No matter how hard you try, the unexpected can happen. That's why you choose Chubb. As the largest property and casualty insurance company in the world, we offer our policyholders a level of resources and expertise unmatched in the industry. Our dedicated team of professionals truly understands your business and our coverage. Regardless of the type of loss you have experienced, rest assured that our team will have it processed and progressed as quickly as possible so you can continue business as usual.

Report Your Claim

For all Public and Product Liability policies, Environmental policies, Life Sciences polices, Clean Tech policies and Information Technology Liability policies, please complete this Liability Claim Form and submit it along with any supporting documentation to

The information you give us when making a claim must be honest, complete, up-to-date and relevant. 

Please include the following information with any claim notification:

  • Policyholder's Name/Insured
  • Policy number
  • Type of policy
  • Brief summary of facts and circumstances
  • Full contact details of the person within your company to whom enquiries relating to the claim should be directed
  • Date of loss
  • Name of claimant
  • Copies of any incident report
  • Copies of any relevant correspondence
  • Copies of pleadings (if relevant)

We will take the following steps on receipt:  

  • acknowledge receipt within 5 business days
  • identify your insurance policy, register your matter against it and assign a claim number for reference
  • review whether any further information may be needed.

If we have all the information we need to assess your matter, then we will review to decide whether or not to accept it.
We will let you know if we need further information.

We are a member of the Insurance Council of New Zealand (ICNZ) and a signatory to ICNZ’s Fair Insurance Code
(the Code). The Code and information about the Code is available at and on request. 

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