You can report a cyber incident to Chubb 24/7/365 using any of the following methods:
 

• Chubb Cyber Alert App: Download from the Apple App Store or Google Play.
• Online Portal: Submit your incident securely at https://www.chubbcyberalert.com/
• Telephone Hotline: Call the dedicated hotline number for your region - link to all hotline numbers.

For the fastest response, we recommend using one of these direct channels. You may also notify your broker, but please contact Chubb directly as soon as possible to ensure immediate support

To help us respond quickly and effectively, please provide the following details if available:

• Company name
• Contact name and phone number
• Policy reference number
• Location of the master policy
• Broker name
• Basic details of the incident (location, type of incident).
   

Please report an incident immediately even if you do not have all the information and our team will guide you through the next steps.

The Incident Response Manager (IRM) is your dedicated project manager during a cyber incident. The IRM will:

• Make initial contact (typically within one hour)
• Gather essential details and assess the situation
• Develop a coordinated response plan
• Connect you with specialist vendors as needed (e.g., IT forensics, legal, PR)
• Guide you through containment, recovery, and regulatory notification.
   

Your IRM ensures your response is efficient, joined up, and tailored to your needs and is a vital component of any incident response. 

Chubb partners with a panel of thoroughly vetted cyber experts - including IT forensics, ransom negotiators, legal counsel, public relations, identity protection, credit monitoring, and forensic accountancy specialists.

Chubb’s panel of preferred vendors are listed by country at www.chubb.com/cyber-IR-international.

• You are not required to use Chubb’s vendors, but doing so gives you access to preferential rates and experts who are highly experienced in responding to cyber incidents and are familiar with insurance reporting requirements.
• This means you benefit from fast and effective incident response, seamless coordination with Chubb’s claims process, and support from trusted professionals who understand how to help you recover quickly and efficiently.
• All vendor contracts are direct between you and the vendor. Chubb is not a party to the contract, ensuring transparency and avoiding conflicts of interest.

Our panel vendors are selected for their proven expertise in both cyber incident management and insurance, helping you minimise disruption and maximise peace of mind.

Yes. Chubb offers flexibility for policyholders to use their own trusted cyber vendors. Where this is the preferred approach, we recommend:
 

• Including your chosen vendors in your disaster recovery plan and
• Ensuring they understand your insurance policy and the insurance claims process

Chubb’s panel of vendors is available to complement your existing vendor relationships if needed.

Chubb will review all costs incurred for reasonableness and necessity and in line with your policy terms and conditions. 

Chubb’s claims team is here to guide you through every step of the claims process, providing clarity on coverage and ensuring prompt resolution.
 

We recommend that policyholders notify Chubb as soon as you suspect or experience a cyber incident, using the app, web portal, or hotline.
 

Chubb’s claims team will work with you and your IRM to obtain relevant information to complete a review of your claim and assess coverage promptly. We are committed to minimising disruption and supporting your recovery with expertise, empathy, and a solutions-focused approach.

The Chubb Cyber Index is a public tool that provides anonymised, real-world claims data by industry and revenue band. The Index is based on Chubb’s aggregated claims data and is updated regularly.
 

• Benchmark your cyber risk profile and understand the impact of incidents in your sector
• Access industry-specific insights and trends
• Use the Index to inform your cyber resilience planning.

• Identify who is authorised to notify Chubb of an incident
• Ensure notification processes are clear for all offices and territories
• Store your business continuity and disaster recovery plans in an accessible location
• Align your plans with your insurance policy requirements, including reporting thresholds and timelines
• Consider creating a simple decision tree for incident escalation and notification
• Regularly test and update your plan