Hi everyone,
Can you believe Christmas is almost here and in just a few weeks, 2025 will become 2026? For me, the year has flown by at an incredibly fast pace - just like my air points! This year, my team and I have been travelling more than ever to connect with you across the country.
As you know, it’s been a huge year for us. We’ve welcomed our new CEO - Paula who many of you have met, heard from and spent time with at our Midwinter Connect events.
We’ve also added additional strength to our Leadership Team with seasoned Insurance names you all know and thanks to your efforts, we’ve added thousands of new customers to the Chubb Life family. Plus, we’ve continued to plan and make changes to how we work to constantly improve our service offering to you and your customers.
More is more for longer
Let’s face it, who doesn’t want more of a good thing!
So, to help you hit the ground running in 2026, we’re extending our More is More Lifetime Reward offer until 31 March. This means that if your customers meet the BMI range criteria of 18.5 to 26.99, they’ll get a 15% discount for the lifetime of the policy. Think of it as a Christmas present that keeps on giving.
Our top tip for December: Know your signature requirements
For those of you finalising some last-minute admin tasks before the end of the year, we’d love you to take a moment to check out what we need for electronic signatures. We know this can be a bit of a tricky area to navigate but sending the right documents will save you time in the long run.
For certain forms we require a wet signature. These include Ownership Changes (MoT form), claims forms and legal documents such as Powers of Attorney and Wills.
We’re happy to accept a scanned image of a wet signature or a photo of a signed document, sent via email.
Holiday contact hours
I hope all of you are planning to take some time off over the summer but as we all know our industry never really stops.
If you need to get in touch with us over the Christmas holidays for a customer related query, rest assured we’ll have a modest team working most days excluding public holidays.
Please review our Christmas operating hours and contact details over the holiday break.
Game, set, match!
This Summer we’re proud be the Official Life Insurance Partner of the Australian Open. Hopefully some of you managed to secure discounted tickets earlier this year and are planning a trip across the ditch in January.
If you’re planning on watching the competition from your couch this Summer, keep an eye out for our marketing activity on Sky Sports.
We’ll also have some exciting social media content coming soon featuring some of our very own homegrown tennis stars.
Have a Merry Christmas and a safe summer break
As part of our commitment to continuous improvement, we have several new projects in the pipeline in 2026.
More detail will be revealed when we return to work in January but let’s just say- the next twelve months will hugely exciting.
If you haven’t already registered for our Back to Business events for early next year, get in quick - they’re filling up fast. I’m looking forward to reconnecting with many of you then and hearing about all your plans for 2026 and beyond.
Until then, I’m planning on spending some quality family time soaking up the sun, spending time on the water and hopefully snaring that legendary big fish for bragging rights with my friends.
Here’s hoping this summer is one where you finally get to relax and spend time with your loved ones after what's been a challenging year for many.
Until then, wishing you a very Merry Christmas and Happy New Year.
Chris Hand
General Manager – Distribution