We paid 96% percent of claims in 2024. That is our purpose. Because we're in the business of paying claims, it's important we understand our claims trends. This data helps us continually improve customer outcomes, so we can help support you and our Insurance Advisers in your important protect conversations.
We've created a video summary of our Advice Claim Stats for 2024. These resources break down claims by age and gender, and show the top conditions claimed for under our Assurance Extra Life, Trauma, Income Protection and TPD covers.