Paula joined the New Zealand life business in May 2025 bringing with her a strong background in leadership and transformation, and a proven track record in the digital and consumer field.
With over 30 years of experience in the retail banking, insurance and advisory industries, Paula previously served as Executive General Manager, Consumer Brands for IAG New Zealand. Prior to IAG, she held leadership roles at Tower Insurance, First Citizen Asset Management and GE Money.
Paula is recognised for her dynamic leadership style and has a proven track record in driving growth and transforming large businesses to bring real value to their customers, partners and people.
As Chief Executive, Paula is committed to ensuring New Zealanders continue to have access to quality advice and best-in-class products and services that meet their unique needs.
In her spare time Paula is passionate about sustainability, is on the Advisory Board of the Sustainable Business Council and is a Patron of Mindful Fashion NZ.
Your insurance is underwritten by Chubb Life Insurance New Zealand Limited (Chubb Life). Chubb Life has an A (Excellent) financial strength rating given by A.M. Best Company Inc. A summary of the rating scale is: A++, A+ Superior | A, A- Excellent | B++, B+ Good | B, B- Fair | C++, C+ Marginal | C, C- Weak | D Poor | E Under Regulatory Supervision | F In Liquidation | S Suspended. For the full rating scale and more rating information visit www.ambest.com/ratings/guide.pdf