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From small value losses to catastrophic events, property claims can put a strain on your resources and significantly impact your day-to-day operations. At Chubb, our aim is to expedite the claims handling process so that you and your business can get back to normal as quickly as possible. Our approach includes an open dialogue with you at every stage of the claim to ensure we are working towards the same goal—a swift and equitable resolution.

Property claims can put a strain on resources and impact operations.

What makes the Chubb Property claims process different?

  • Recognised industry-leading experts who provide a high level of technical expertise and flexible solutions
  • Executive claims adjusters in our Malaysia office who handle larger, more complicated claims that require greater specialism
  • Dedicated claims handling team that has been empowered to streamline the process for less complex claims
  • High-calibre external network that includes loss adjusters, forensic experts and engineers who can be mobilised quickly, wherever the loss occurs
  • Cash flow models and timely interim payments to ensure that funds are available when and where customers need them


The Fire Incident

A leading supplier of flour and animal feed's mill was damaged by fire. With Chubb's Fire Insurance Policy, it provides coverage for material loss and a Fire Consequential Loss insurance policy that provides cover for loss of profit.

Rocky Situation : The Earthquake in Sabah

The Fire Material Damage and Fire Consequential Loss insurance enabled a holiday resort in Sabah that was hit by an earthquake to finance the repair and reinstatement works of its property earlier so it could resume operation as soon as possible.

Weather The Storm: The East Coast Flash Flood

A supermarket operator in Kelantan was affected by the flash flood. However, with the Fire Material Damage and Fire Consequential Loss Insurance provided by Chubb, they were able to focus on protecting their market share against the competitor.