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Claims

Claims are the promise behind your Chubb policy. Our dedicated professionals combine industry knowledge and specialised skills to deliver solutions tailored to your unique needs. Every claim is approached with empathy and the expertise you can trust when it matters most.
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Report a Claim
Report a Claim

Motor Claim

Submit your motor claim online via the MY Chubb Motor Assist app (Android / iOS) or via our portal.

 

Reporting your motor claim through our mobile app or online portal is the fastest and most convenient way to get help. You can submit your claim anytime, upload photos and documents directly from your device, and receive real-time updates on your claim status—all in a secure, paperless environment. 
 

For roadside or towing assistance, contact our 24-hour Roadside Assistance at 1300-88-0128 or via WhatsApp at  03 7989 0348. 

 

Accident & Health or Travel Claim

Submit your Accident & Health (A&H) or Travel claim online via MyAccount - an e-Services portal that provides instant access to manage your policies or claims. 


You will receive an instant acknowledgment notification and token number, which allows you to track the progress of your claim. You can also upload supporting documents which can help to limit follow-up requests from Chubb and in turn, reduces the life cycle of your claim.

 
Submit a Claim Online

Other Personal Insurance Claim

Download the respective claim form and submit the completed form and supporting documents (where relevant) to us via email: 

  • Residential Insurance
  • Gadget Insurance
Download Claim Form

Business Insurance Claim

Submit the relevant claim form and supporting documents (where applicable) to the respective contact details:
Download Claim Form
Quick Links

Accident Repair

View our list of preferred panel workshops for accident repairs

Windscreen Repair

View our list of preferred panel workshops for windscreen repairs

FAQs

Get answers to some of our frequently asked questions pertaining to personal insurance claims

Our Promise

Empathy, Efficiency & Expertise

If a solution is possible, we'll find a way to make it happen.

Craftsmanship means getting every detail in your claim right.

Testimonials

Hear from Our Customers

Leave Us a Google Review
Efficient, accessible, and professional
Sympathetic, patient, supportive, and efficient
Hassle-free process

"Thank you very much for your efficient in handling of my claim regarding the damaged suitcase. I also wish to thank you for being accessible regarding matters related to this claim. Your professionalism makes all the difference."

- Dr. D. Kumar

"Thank you so much Felicia for facilitating a smooth and safe journey for my mum. You and your team were most professional. I was so distraught seeing my mum in so much pain but you all were sympathetic, patient, supportive and efficient. Bless all your kind hearts.”

- Betty S

"Thanks for being so efficient. Because of YOU, filling a claim with Chubb has become a hassle-free process.”

- Jasmine E