Once you submit a claim, you will receive prompt confirmation of receipt. Please provide as many details as you can. The more information we have about your claim, the better able we will be to allocate the right resources at the right time, moving it forward as quickly as possible and working with you to minimise the impact of the event. All of our claims handlers receive extensive training on our policy wordings—it’s our job to find the cover for your claim.
No two claims are the same. Be it a large, complex loss or a smaller event requiring speedy resolution, technical expertise is essential. We are renowned for our technical ability and are recognised leaders in areas requiring an in-depth understanding of complex issues. And we empower our local claims teams to make key decisions, meaning quicker answers for you and a streamlined claims process.
Seamless collaboration with the right experts is key to the best and most efficient outcome of a claim. We have long-standing relationships with external advisers such as lawyers, loss adjusters and recovery specialists. These high-quality associates work as part of the claims team to the same exacting standards of service we expect of ourselves.
We appreciate that, for our customers, accurate management information is essential for controlling risk. We place great emphasis on recording claims information in a way that enables our customers to form an accurate picture of their losses, understand trends and plan for improvement.