During these unsettling times, we want to reinforce our commitment to clients and business partners. Insurance companies and their business partners are needed more than ever, and while Chubb has implemented a staggered work-from-home arrangements to minimize direct and indirect contact please be rest assured we remain ready to provide the best possible level of service you have come to expect.
Chubb is closely monitoring the spread of the COVID-19 and continually reviewing guidance issued by government health authorities, the World Health Organization and the relevant Indonesian authorities (including the Financial Services Authority). We seek to minimize any disruption to our clients and business partners, while ensuring the safety of our employees.
We are temporarily suspending service for walk-in customers to our premises. Clients and business partners can continue to report claims through available digital channels and over the phone. We have dedicated customer service representatives available via email at firstname.lastname@example.org and phone at hotline number 1500257 (8 a.m. to 6 p.m. Western Indonesia Time). You can also view our claim reporting options here.
Chubb's Customer Service Center is staffed to handle incoming calls and customer inquiries. As updates are provided, we constantly educate our teams on best practices recommended by governmental health authorities. We also continue to work with our preferred service providers to deliver the best possible response to our clients.
We are monitoring new developments so that we can quickly adapt and continue to provide the best possible service experience to our clients and business partners.
PT Chubb General Insurance Indonesia