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When a claim affects you, your possessions or your family, we understand that it is not just money that is at stake. We work closely with our clients by taking creative and flexible approaches, backed by superior attention to detail and a desire to bring a swift resolution of the matter. Through every stage of the claims process, you can expect us to demonstrate the strengths that have always been the cornerstone of Chubb's claims service: honesty, integrity and fairness.

a person using a laptop
Honesty, integrity and fairness.
What makes Chubb’s Residential Insurance claims process different?
  • Dedicated Claims Advisers and Handlers who will go the extra mile, from finding appropriate alternative accommodations for you and your family to working with emergency services to resolve critical issues.
  • External Claims Experts, including loss adjusters and damage limitation specialists, who are carefully chosen based on synergies with our own service standards and claims philosophy.
  • A Team of Claims Handlers who are Empowered to streamline the claims process and required documentation, allowing a speedy settlement of valid claims with minimum inconvenience to you.

 

Contact us:

  • Chubb’s customer care hotline at 1500 257 (8 a.m. to 6 p.m. Western Indonesia Time)
  • Email to claimsnmv.id@chubb.com