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Whether it's large and complex hull losses or loss or damage to machinery or products in transit, marine claims can present serious financial issues that affect the productivity and customer base of a business. At Chubb, we remain sensitive to these commercial relationships throughout the claims handling process to ensure that each customer's reputation is protected and business relationships are maintained.


Marine claims can present serious financial issues that affect productivity.

What makes the Chubb Marine claims process different?

    • Timely Assignment and Investigation 
      When we receive a claim, it is promptly assigned to a claim professional within Chubb who will review the policy, investigate the claim and contact the customer to determine an appropriate claims handling approach.
    • Retention of Skilled Loss Adjusters, Experts and Health Providers
      We select firms with the expertise needed to handle and administer claims, and work with us to develop a liability assessment and defense strategy whilst closely managing costs.
    • Timely Notification of Coverage Assessment
      After careful analysis of the policy and claim facts, we will promptly give a full, written explanation of the available coverage.
    • Fair and Efficient Resolution of Claims
      We stake our reputation on our ability to work with our customers fairly and efficiently to resolve claims. We are involved in all aspects of the claims resolution process to reach a timely, cost effective settlement.

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