For an optimal site experience, we recommend using a different browser.
Using Internet Explorer may prevent you from accessing, and some site features may not function as expected.

skip to main content

Medical claims are personal and go beyond just the money involved. If you or your employee has been involved in a medical insurance claim, you understand that situations leading up to a claim can be distressing for all concerned. At Chubb, our goal is to relieve as much trauma and distress as possible from a claim situation and to try and provide confidence and help when customers need it.

a group of people in a kitchen

We go beyond just the money involved.

What makes the Chubb Group Medical Insurance claims process different?

  • Digital Claims Management that allows you to register and track the progress of your claim at a time that is convenient to via the Chubb Mobile Assistance smartphone app.
  • Highly-Trained and Experienced Claims Team with profound knowledge and understanding of unique and complex challenges of the healthcare industry.
  • Access to Hundreds of Hospital and Clinic Providers which are selected based on the commitment to deliver excellent healthcare. 
  • Responsive, Fair and Efficient Claims Resolution as we stake our reputation on our ability to work with our customers in all aspects of the claims process.
  • Local Claims Teams are Empowered to Make Key Decisions, meaning quicker answers for you and a streamlined claims process.


Contact us:

  • The Contact Us menu in our Chubb Mobile Assistance smartphone app
  • Chubb’s customer care hotline 1500 257
  • Chubb’s 24-hours AdMedika helpline +62 (21) 2964 7545
  • Chubb’s medical insurance team helpline +62 (21) 6230 9433 (Monday to Friday, 8:30 a.m. to 5:30 p.m. Western Indonesia Time)
  • Email to