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  1. Report incident no later than 3x24 hours (or any other period in accordance with your policy provision) upon the occurrence of loss. Reporting can be made by telephone to our customer care hotline number at 1500 257, or by e-mail to, or by visiting our:
  • head office, or
  • our nearest office in your city, by first registering/scheduling a visit via the customer care hotline.
  1. After verbally reporting your claim, you must immediately file a written claim report, including any third-party claims.
  2. Fill out the claim form according to the policy, complete the supporting documents and provide a full chronology of the incident that caused the loss.
  3. Chubb’s claim officer will contact you for further process.