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When a claim affects your vehicle, we understand that it is not just money that is at stake. Rest assured though, we take a creative and flexible approach backed by superior attention to detail and a desire to bring swift resolution should a loss occur. Through every stage of the claims process, you can expect us to demonstrate the strengths that have always been the cornerstone of Chubb's claims service: honesty, integrity and fairness.

a car driving down a street
Responsive, fair and efficient
What makes Chubb’s Auto Insurance claims process different?
  • Digital Claims Management that allows you to register and track the progress of your claim at a time that is convenient to you via the Chubb Mobile Assistance app.
  • Timely Assignment and Investigation, meaning that your claim is promptly assigned to a claim professional within Chubb who will review the policy, investigate the claim and contact you to determine an appropriate claim handling approach. A claim survey will be performed within 24-hours upon receipt of claims notification.
  • Highly-Trained Claims Team seasoned to provide responsive service and technical expertise on a broad range of elements that can become crucial for an auto insurance claim.
  • Broad Network of Workshops spread in more than 24 cities in Indonesia, to offer the experience that you deserve when it comes to auto-related services and claims.
  • Responsive, Fair and Efficient Claims Resolution as we stake our reputation on our ability to work with our customers in all aspects of the claims process.


Chubb has also partnered with several workshops categorized as Chubb Preferred Repairer (CPR), where you can enjoy value-added services such as:

  • Immediate survey of vehicle (in the CPR’s workshop);
  • Pick-up and delivery services;
  • Prioritized claims and repairs, resulting in faster work completion;
  • Faster work order issuance; and
  • 6-months to 1-year guaranteed repair, ensuring work quality.


Contact us:

  • The Contact Us menu in our Chubb Mobile Assistance smartphone app
  • Chubb’s customer care hotline at 1500 257 (8 a.m. to 6 p.m. Western Indonesia Time)
  • Chubb’s branch offices
  • CPR workshops