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Chubb Claim Centre

Submit your Accident & Health or Travel Insurance claim through, an online claims portal designed to ensure a fast and easy way to register and track the progress of your claim.

  • Digital - Time is precious and we increasingly demand new and quicker ways to get things done. Our intelligent online claims portal allows customers to submit their claim 24/7, 365 days of the year, from any device including smartphone, PC or tablet.
  • Fast - The average time to register a new claim is less than nine minutes, which is significantly faster than traditional methods of notification. You'll also receive instant acknowledgment and a token number, which allows you to track the progress of your claim.
  • Intuitive - the portal will only ask questions relevant to the individual claim circumstances and will fast-track claims that do not require further documentation or assessment.
  • Efficient - You can upload supporting documents, which limits follow-up requests from Chubb therefore reducing the life cycle.
  • Flexible - The claims portal has many flexible options for white labelling for brokers and customers to help facilitate a smooth and effective claims process.

Offline Submission

As an alternative, you may download the Accident & Health and Travel claim form here and submit your claim by email to or by mail to:

Departemen Klaim Asuransi Kecelakaan & Kesehatan 
PT Chubb General Insurance Indonesia
Gedung Bursa Efek Indonesia (Indonesia Stock Exchange Building)    
Tower II, 10th Floor, Suite 1001    
Jl. Jend. Sudirman Kav. 52-53
Jakarta 12190, Indonesia. 

Whether you choose to submit your claim online through Chubb Claim Centre, or offline through email or mail, please ensure that your claim is submitted to Chubb within 30 days from the date of the incident.