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Chubb Claim Centre

Submit your Accident & Health or Travel Insurance claim through www.chubbclaims.com, an online claims portal designed to ensure a fast and easy way to register and track the progress of your claim.

  • Digital - Time is precious and we increasingly demand new and quicker ways to get things done. Our intelligent online claims portal allows customers to submit their claim 24/7, 365 days of the year, from any device including smartphone, PC or tablet.
  • Fast - The average time to register a new claim is less than nine minutes, which is significantly faster than traditional methods of notification. You'll also receive instant acknowledgment and a token number, which allows you to track the progress of your claim.
  • Intuitive - the portal will only ask questions relevant to the individual claim circumstances and will fast-track claims that do not require further documentation or assessment.
  • Efficient - You can upload supporting documents, which limits follow-up requests from Chubb therefore reducing the life cycle.
  • Flexible - The claims portal has many flexible options for white labelling for brokers and customers to help facilitate a smooth and effective claims process.

Offline Submission

As an alternative, you may download the Accident & Health and Travel claim form here and submit your claim by email to claims.id@chubb.com or by mail to:

Departemen Klaim Asuransi Kecelakaan & Kesehatan 
PT Chubb General Insurance Indonesia
Komplek Grand Boutique Center Blok E2 No.2-4, Jl. Mangga Dua Raya, Jakarta 14430, Indonesia. 

Whether you choose to submit your claim online through Chubb Claim Centre, or offline through email or mail, please ensure that your claim is submitted to Chubb within 30 days from the date of the incident.