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We understand that situations leading up to a claim can be distressing for everyone involved. At Chubb, our goal is to minimize the trauma and discomfort—making every claim as stress-free and straightforward as possible. We listen carefully to the needs and concerns of our customers and make sure they're well-informed every step of the way.

Our Claims team has a clear and simple purpose; our customers should trust our claims professionals to respond to each claim with a sense of urgency and care. We therefore aim to provide a claims service that is thoughtful, responsive and solution-orientated. Everything is directed to respond to the needs of the customer, not just the event.

a person holding a suitcase
Everything is directed to respond to the needs of our customers, not just the event.

What makes Chubb’s Accident & Health and Travel Insurance claims process different?
 
  • Digital Claims Management that allows you to register and track the progress of your claim at a time that is convenient to you, via the Chubb Claims Centre.
  • Highly-Trained Experienced Claim Team, providing technical expertise, responsive service, clear communication and consistent claims handling.
  • Prompt Acknowledgment within 2 business days upon receipt of claims notification.
  • Local Claims Teams are Empowered to make key decisions, meaning quicker answers for you and a streamlined claims process.
  • Worldwide Network of Offices providing access to local experts and ensures the delivery of appropriate solutions.

 

 Contact us:
  • Our customer care hotline at 1500 257 (8 a.m. to 6 p.m. Western Indonesia Time)
  • Email to claims.id@chubb.com