skip to main content

What to do after an earthquake

broken road

Once that shaking stops, you may believe the earthquake is over. But many times, it’s just the beginning. There may be aftershocks, or the main earthquake may not have even happened yet. To stay safe, here are a few things you should do before going back to your normal routine.


  1. Stay alert for aftershocks.

    According to experts, aftershocks can continue for weeks, months, or even years. 

  2. Make sure you and your family are unharmed.

    If anyone is injured, provide first aid, as best you can and contact the authorities in case of medical emergency.

  3. Monitor local news and radio for emergency information.

    Don’t use the phone unless it’s an emergency since you could tie up the lines needed for emergency response.


  1. Do not light matches or turn on light switches

    until you’re sure there are no gas leaks or flammable liquids spilled.

  2. Use a flashlight to check utilities for damage

    including water, gas, and electric lines. Turn off all appliances and the main electrical circuit breaker, if it’s safe to do. If you smell gas or notice a broken water line, turn off the service at the main valve.

  3. Look for structural damage.

    If your home is damaged, get out (or don’t go in) until you can have it checked by authorities or a structural engineer. Don’t go near chimneys, as they can fall over unexpectedly.


  1. Clean up broken glass or non-hazardous spills.

    That will help prevent injuries from cuts or slips. If there is a hazardous spill, leave it for the professionals to clean up.

  2. Stay away from beaches.

    Tsunamis sometimes hit after the ground has stopped shaking.

  3. If you’re a Chubb client, contact us immediately to get your claim started.

    Either email us at, call us at 1-800-532-4822 or click here.


If you’re caught in an aftershock:

  1. Stay calm.
  2. If you’re indoors, don’t go outside. Stay away from windows and doors.
  3. If you’re outdoors, stay in an open area, away from power lines or anything that might fall.


For more tips on how to stay safe before, during and after an earthquake, visit

This document is advisory in nature and is offered as a resource to be used together with your professional insurance advisors in maintaining a loss prevention program. It is an overview only, and is not intended as a substitute for consultation with your insurance broker, or for legal, engineering or other professional advice.

Chubb is the marketing name used to refer to subsidiaries of Chubb Limited providing insurance and related services. For a list of these subsidiaries, please visit our website at Insurance provided by Chubb Insurance Company of Canada or Chubb Life Insurance Company of Canada (collectively, “Chubb Canada”). All products may not be available in all provinces or territories. This communication contains product summaries only. Coverage is subject to the language of the policies as actually issued. 

Contact us
Contact us

Have questions?

Contact a broker today.