Six tips on how to expedite your travel claim

Any document that satisfies us that travel had been booked or occurred:

• Itinerary 
• Invoice 
• Refund statement from the relevant travel provider

Any document that satisfies us that the circumstances that led to cancellation or curtailment were unforeseen: 

• Travel provider letter or statement 
• Any other document deemed valid i.e. newspaper article 
• Medical or death certificate

Any document that shows proof of illness or injury:

• Medical certificates 
• Medical invoices 

Any document that satisfies us that travel occurred, for example:

• Accommodation invoices 
• Travel provider invoices 
• Refund statements

Any document that satisfies us that travel occurred:

• Boarding passes 
• Itinerary or travel agent invoice 
• Letter from authority (or airline) stating items were lost/damaged 
• Loss report 
• Police report 

Proof of ownership:

• Any evidence that shows the claimant owned the items claimed for 
• Photo of damaged items, receipts, warranty cards, the box that the item came in, the manual and/or a copy of the bank or credit card statement showing the purchase 

Replacement quotes/receipts: 

• Any document that adequately supports the amount claimed i.e. 
  • Quote (invoice) for repairs of damaged items 
  • Quote (invoice) for replacement of lost items or damaged items 
  • Receipts or invoices for emergency items purchased

Any document that satisfies us that travel occurred: 

• Confirmation of delay from the travel provider 
• Luggage irregularity report 

Proof of cost:

• Any document that adequately supports the amount claimed
• Receipts/invoices for the claimed items

• Rental Agreement 
• Final Rental Invoice 
• Repair Quote 
• Repair Invoice

•  Damage report 
• Accident report 
• Letter of demand from other party 
• Statement or invoice from other party