Chubb Statement on the COVID-19 outbreak

During these unsettling times, we want to reinforce our commitment to clients, agents and brokers. Insurance companies, agents and brokers are needed more than ever, and while some Chubb colleagues are now on a staggered work-from-home schedule, rest assured we remain available to provide the same level of service you have come to expect.

Chubb is closely monitoring the spread of the COVID-19 coronavirus and continually reviewing guidance issued and guidelines for the prevention and control of the epidemic by The Department of Disease Control, Ministry of Public Health and The Center for Covid-19 Situation Administration. We seek to minimize any disruption to our clients, agents, and brokers, while ensuring the safety of our employees. 

Our customers, agents, and brokers can continue to report claims over the phone. Below are our contact details

For claims

In case of submitting documents for car repair at Chubb Tower

• The company kindly asks all customers to place the document in the area provided, please specify the purpose of contact and clearly state your phone number in the said document. Our staff will get back to you as soon as possible within 3 working days.

• Or you can send documents by email at Thailand.Claims@Chubb.com

For Finance department related to the premium payment

Our customers can pay an insurance premium by  transferring money to Siam Commercial Bank (PCL.) (Ngamwongwan Branch, account no: 319-3-02527-6) and send a proof of payment  to us at email Thailand.PremiumCollection@Chubb.com

If the customer would like to pay the premium via credit card, please ask Customer Service to provide a method of premium payment based on an existing process.

- Motor, Property and Casualty Claims general enquiry please call 02-640-4500 press  6 (Monday – Friday from 8.30 – 17.30)

- Claims Notification Center for Motor Insurance, Property and Casualty Insurance, Inland transit and Carrier Liability Insurance please call 02-640-4500 or 02-611-4455 press 1 (24 hours)

- Accident and Health Insurance Claim services please call 02-612-8943

- Accident and Health Insurance Policy enquiry please call 02-611-4000

For more detail, please click

You can contact the Customer Service Center through telephone contact during business hours or send us an email as per the details below,

Customers, agents, and brokers can also contact us through Chubb Official Facebook inbox: Chubb Thailand

An e-service portal that provides you with instant access to your policies or claims anytime and anywhere.

Learn more