The COVID-19 pandemic is impacting virtually every type of business and industry. Your company’s response to the pandemic—and how you support your employees—will depend on the local impact of the crisis; the nature of your business; and, critically, your industry’s role in combating the virus and providing essential services.

If your industry provides essential services—and especially services that require employees to continue working in public places and interacting with other people—your company may have special responsibilities to protect employees while remaining operational.

Essential services include but are not limited to healthcare; food and agriculture; energy; transportation and logistics; water and wastewater; financial services; telecommunications and information technology; critical manufacturing; government services; and more.

You should consider benchmarking your activities, monitoring and evaluating your response against what peer organizations are doing. You may also want to consult with your industry’s trade organization and follow their guidance.

If your employees cannot work from home and will be providing essential services, it’s important to take critical steps to protect their health, including:
 

• Providing face masks for employees
• Regularly cleaning and disinfecting workspaces and equipment
• Enabling social distancing of at least one metre in work areas
• Checking the temperature of employees twice daily

Keep in mind that your operations may be limited by government restrictions. For example, restrictions on movement may limit your ability to receive raw materials or deliver products. You may want to consult your legal counsel to ensure compliance with regulations.

Taking robust actions to protect your employees is the right thing to do for your workforce. Supporting safe, responsible operations can also help your business maintain a positive reputation with employees, recruiters, and the broader public.

In response to the pandemic, millions of employees worldwide are now working from home. Your business can support the health and well-being of remote employees through several actions, including:
 

• Providing remote employees with the software, services, tools, and equipment they need to work.
• Offering training and support on specific technologies and on steps to stay healthy while working from home.
• Maintaining ongoing, open communications with employees that support both work and social contact.
• Encouraging employees to take breaks and engage in physical activity.
• Providing resources and support, such as a mental health hotline, that help remote employees address stress and isolation.
• Create opportunities for online fun, learning, and socialization, such as hosting a virtual happy hour or “lunch and learn” webinars.

See “Supporting the mental and physical health of your remote workforce,” for more information and ideas.