A smarter, more seamless application experience with Life Lens

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About Life Lens

Life Lens helps make the application process faster, simpler and more tailored for eligible customers. With a non-invasive 45-second facial scan completed on a smartphone, it helps reduce friction in the application journey and creates a smoother experience for both you and your customers. Since launch, 40% of applications have experienced a more tailored application process - a strong sign that Life Lens is already helping reshape the onboarding experience.

Just as importantly, it’s built with strong privacy safeguards. Life Lens does not capture or store images of a customer’s face, processes the scan on the device, securely transmits only the necessary health data, and destroys data after 30 days.

To help you get the most from Life Lens, Chubb Life provides training and support resources, including a video, Quick Reference Guide and troubleshooting materials.

We’ve expanded Life Lens

Life Lens is now available across all disability products, including Trauma, Complete Disablement, Income Protection, Mortgage Repayment, Specific Injury, Redundancy and Premium Cover.  And we’ve even made it so your existing customers can use it too. 

 

That means all customers are now eligible to use the scan. 

 

We’ve also increased the Life Cover limit up to $1.5 million using Life Lens, so customers can use the tool when applying for larger sum insureds. 

Need more resources?

We’re committed to supporting you with training tools, including a video and Quick Reference Guide, so you can confidently use Life Lens to help grow your business.

Product enhancements

We’re continually improving our products to give you and your customers greater flexibility and support, so you can continue to offer solutions that fit their lives.

Recent enhancements include the ability to convert Income Cover or Mortgage Repayment Cover to lump sum Complete Disablement Cover without medical checks, and the option to add extra cover after major life events, also without medical checks.

Our expanded Grief Counselling benefit supports families during the toughest times, and the Life Events Benefit is now available for the pregnancy or terminal illness of the life assured’s partner. Children covered under the Optional Children’s Trauma Benefit under their parents Moderate Trauma Cover, are now covered by the comprehensive Trauma Cover conditions at no extra cost.

These enhancements reflect our commitment to delivering better outcomes for your customers and supporting you every step of the way.

Resources

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Product enhancements brochure

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Product enhancements FAQs