These Terms and Conditions of Use of WhatsApp Chat PT Chubb Life Insurance Indonesia (“Terms and Conditions of Use”) govern your short message communication with PT Chubb Life Insurance Indonesia (“Chubb Life”) via the WhatsApp application and contain important information on Chubb Life’s policy in protecting your personal data. To read how Chubb Life processes your personal data, please read it on this page. Your further communication with Chubb Life via WhatsApp, shall forms your acceptance to these Terms and Conditions of Use in their entirety.

Please note, these Terms and Conditions of Use are in addition to the WhatsApp Terms of Service that you have agreed to separately with WhatsApp.

These Terms and Conditions of Use may be updated from time to time without notice. Therefore, please visit this page periodically to find out about changes to these Terms and Conditions of Use.

General

You may only communicate with Chubb Life via WhatsApp for the purposes specified by Chubb Life from time to time. You are not permitted to use or attempt to use WhatsApp to:

1. damage or interfere with Chubb Life's or a third party's data, software, hardware, website or information technology system;
2. send offensive, inflammatory, defamatory, libelous, fraudulent or unlawful information or information that violates the rights of a third party;
3. negatively affect the reputation or public image of Chubb Life and the Chubb group of companies;
4. cause disruption or inconvenience to Chubb Life or any third party; and
5. take actions that are contrary to propriety, applicable laws and regulations.

You acknowledge that Chubb Life may terminate your communication with Chubb Life via WhatsApp if Chubb Life reasonably believes that you have violated these Terms and Conditions of Use. This WhatsApp communication service is not part of the insurance benefits of an insurance policy issued by Chubb Life.

Personal Data Protection Practices

While you are communicating via WhatsApp with a Chubb Life representative, you may provide your personal data to Chubb Life. Chubb Life will never ask you to provide financial information in the form of your banking account login or OTP (one-time password), and/or token data/information, therefore you are prohibited from providing such data/information.

By providing your personal data to Chubb Life, it means that you have read, understood and agreed to Chubb Life's personal data protection practices as stated in the Notification of Personal Data Protection Policy PT Chubb Life Insurance Indonesia.

Disclaimer

Chubb Life shall not responsible for the operation of the WhatsApp service and does not guarantee that you will have continuous access to WhatsApp or that the WhatsApp service will be trouble free. Chubb Life is not responsible if WhatsApp is not available to you for any reason including telecommunications network upgrades or problems, preventive maintenance or repair activities, or software and hardware malfunctions. Chubb Life, based on its sole discretion and decision, has the right to suspend or terminate the availability of communication to Chubb Life via WhatsApp at any time.

By using WhatsApp, you agree that if there is a discrepancy between the response or answer given by Chubb Life customer service agent during communication via WhatsApp with the insurance coverage or benefits in your insurance policy that has been issued by Chubb Life for you, then the terms and conditions of your policy contract shall apply.