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Kathy L.

When a water hose on Kathy’s washing machine burst, Chubb exceeded her expectations in restoring her home.

Whatever Kathy needed, Chubb was there, detail by detail, step by step.

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As Kathy walked down her hallway, her feet sank into her soaked rugs. When she turned into her laundry room, water was gushing from a burst washing machine hose. Panicked, she jumped into ankle-deep water to turn the hose off. Kathy couldn’t believe the amount of damage in such a short period of time.

Chubb arrived within the hour, removing drapes and carpets and other water-soaked items from her home. But, Chubb’s service didn’t stop there. Chubb sent a specialist to make sure there was no hidden water damage that could lead to other problems down the road. Then Chubb got to work putting her home back together – installing new ceilings and drywall, and replacing her Oriental rugs and artwork.

Throughout her experience, Kathy felt like she was Chubb’s number one project and number one client.

"Chubb definitely earned my respect and they have my trust."

Kathy L.

The person featured in this video is a Chubb Masterpiece customer. Whether or to what extent a particular loss is covered depends on the facts and circumstances of the loss and terms, conditions and exclusions of the policy issued. Masterpiece is issued and insured by Chubb Insurance Australia Limited AFSL 239687, ABN 23 001 642 020. Any advice provided is general only and does not consider your objectives, financial situation or needs. To decide if this product is right for you, please read the Masterpiece Product Disclosure Statement and Policy Wording and Chubb’s Financial Services Guide.

The product issuer Chubb Insurance Australia Ltd (Chubb) AFSL 239687 ABN 23 001 642 020, has prepared a Target Market Determination (TMD) for this product as required under section 994B of the Corporations Act 2001 (Cth). The TMD sets out who this product has been designed for and who it is not suitable for and identifies the conditions and restrictions on its distribution. A copy of the TMD for this product can be found here. The TMD is not a Product Disclosure Statement (PDS) and is not a summary of the product features or terms of the product. Persons interested in acquiring this product should carefully read the PDS before deciding whether to purchase this product.

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