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Joe & Roberta Z.

Joe and Roberta had just put their house up for sale when a water
leak damaged their beloved home. Chubb was there to make things right.

When there’s no clear path forward, Joe and Roberta count on Chubb to guide the way.

Joe and Roberta put in lots of time, energy and money to get their home ready for sale. But just when their home had never looked better, the unexpected happened. Significant water damage to their home left them unsure of what to do next. That’s when they called their Chubb agent and were immediately offered guidance and support. Minutes later a Chubb adjuster called, shortly followed by teams arriving at their home to take care of the damage. Because no matter how unexpected or unfortunate the situation, Joe and Roberta know that they can count on Chubb to help guide them every step of the way.

Even on a holiday weekend Chubb responded within minutes, putting Joe and Roberta immediately at ease knowing they were taken care of.

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Joe and Roberta had lived in their home for twenty years. When their youngest child moved out, they decided to downsize and invested more than $50,000 to get their home ready for sale. But when Roberta stopped by the house to water the plants and check in, she immediately saw water pooling on the back porch and water cascading from their roof. Water was pouring through the ceiling, damaging the interior of their home, including all the new details they had recently invested in.

Joe and Roberta were overwhelmed—just the day before their house had been in perfect condition. Joe called their Chubb agent but because it was a holiday weekend, he had no idea what to expect. Just minutes later his agent called him back, assuring him that they were in good hands. Not long after Joe and Roberta received a call from an adjuster, and Chubb teams arrived at their house to remove the damage. Just as quickly as the unexpected happened, Chubb was there to offer Joe and Roberta the support and solutions they needed most.

"If you are unfortunate enough to have a situation like ours, you want to be fortunate enough to have an insurance company like Chubb."

Joe and Roberta

After their home was repaired, Joe and Roberta wanted to help the new owners potentially avoid similar water damage incidents in the future. Chubb helped them install a water leak defense system to provide an extra layer of protection. The defense system monitors the flow of water through the house, sounding an alarm if it detects a flow that isn’t right.

Just as the couple were about to sign the papers to put the house back on the market, their water defense system alerted them that something was wrong. When Roberta returned to the house, she didn’t see anything like the scene she had seen before. Everything was perfectly fine because their device had shut off the water to prevent an issue before it even happened. As soon as Joe and Roberta bought their new home, they also installed a leak detection device. This extra layer of protection provides additional security and comfort in their new home.

Chubb helped Joe and Roberta install an extra layer of protection, to help prevent a water catastrophe incident from happening in the future.

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The person featured in this video is a Chubb Masterpiece customer. Whether or to what extent a particular loss is covered depends on the facts and circumstances of the loss and terms, conditions and exclusions of the policy issued. Masterpiece is issued and insured by Chubb Insurance Australia Limited AFSL 239687, ABN 23 001 642 020. Any advice provided is general only and does not consider your objectives, financial situation or needs. To decide if this product is right for you, please read the Masterpiece Product Disclosure Statement and Policy Wording and Chubb’s Financial Services Guide.

The product issuer Chubb Insurance Australia Ltd (Chubb) AFSL 239687 ABN 23 001 642 020, has prepared a Target Market Determination (TMD) for this product as required under section 994B of the Corporations Act 2001 (Cth). The TMD sets out who this product has been designed for and who it is not suitable for and identifies the conditions and restrictions on its distribution. A copy of the TMD for this product can be found here. The TMD is not a Product Disclosure Statement (PDS) and is not a summary of the product features or terms of the product. Persons interested in acquiring this product should carefully read the PDS before deciding whether to purchase this product.

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