- Individuals & Families
- Businesses
- Partners & Agents
Your home is more than bricks and mortar. It’s full of memories and you're reflected in every detail. So if you experience a claim, you’ll most likely want your life back, and to rebuild without hassles, headaches, or delay.
Designed to cover you and your family in the event of accident-related injuries and disabilities.
We know that innovative products go hand in hand with superior service. At Chubb, we offer a range of value-added services and customised solutions for that added advantage to meet various needs.
Chubb leverages superior underwriting expertise and world renowned claims, account services, and financial strength to offer solutions for small and medium businesses.
Today's multinational organizations face complex and interconnected risks. We offer insurance solutions that are tailored to global needs as well as local requirements, helping them address their risk management challenges.
Chubb has a proven track record of maximising ancillary revenue for more than 120 business partners across the globe.
Digital Business Accelerated
What did we learn from the research?
Chubb collaborated with Accenture to survey 1,350 business professionals and executives of small and mid-sized businesses from nine markets (Australia, Brazil, Canada, Colombia, France, Japan, Mexico, the United Kingdom, and the United States) to learn how they're navigating the digital landscape — and the results are potentially even more relevant now. We've analysed how you can help your clients navigate the new risks they may not even know exist.
Dive into the research
Your clients are likely already adopting more technology in order to stay competitive. Take advantage of all the materials we've created, so you're prepared to discuss the risks and recommend the right solutions for your small and mid-sized business clients.
Explore our survey results and detailed analysis of the changing digital landscape.
Get our top-level insights on key findings from the report.
Insights to help you understand how the survey findings relate to the Singapore market.
Watch our webinar
Helping your clients navigate the evolving digital landscape
Watch the replay.
John DePeters
Chubb | Head of Middle Market & Small Commercial Division, Asia Pacific
Elysia Chan
Accenture | Managing Director and Insurance Practice Lead, Southeast Asia
Scott Simpson
Chubb | Country President, Singapore
Safeguarding businesses against risk in an evolving digital-first marketplace
Customers expect businesses to adapt to their needs and provide seamless, on-demand experiences. 86% of business owners reported that their success is likely to be affected by:
- Meeting customer demands for customised products and services
- Fulfilling customer expectations at any time, from any location
- Ensuring their offerings are suitable for multiple generations of customers
It’s no secret that smart use of data holds the key to unlocking new business opportunities. But even though business owners know this, and they’ve implemented the technology into their operations, they’re not all aware of the risks.
- 80% of business owners see the cloud as critical to success, and 70% say it has the greatest implementation in their companies compared to other data-focused technology.
- 76% feel AI is crucial technology. However, full implementation is only at 21%, which leaves ample room for opportunity.
This knowledge gap presents a significant risk, as businesses try to keep up with technologies they don’t fully understand. If this leads to problems such as vulnerable data storage, businesses may find themselves exposed to cyber attacks and more.
84% of business owners recognise a workforce with new technological capabilities and skills as essential to future success, making it the highest priority in terms of staffing. However, attracting these employees and catering to different generational groups within a varied workforce can present significant challenges.
While the workforce has already shifted expectations to demand a new level of flexibility, including remote work options, businesses revealed that providing flexible work solutions is one of their greatest challenges (32%) — but also one of their top-two priorities.
However, there are risks that come with this approach, particularly since businesses end up with less control over when, where and how their workforces are operating.
Not every small or mid-sized business has its sights set on conquering the world, but all of them can benefit from collaboration.
No matter whether that’s with a partner from a neighboring city or the other side of the world, 72% of business owners consider collaboration with large commercial and social platforms a key driver of future success, particularly in relation to data and technology.
At the same time, it’s one of their greatest challenges (44%). And introducing data and technology into existing relationships can lead to vulnerabilities and digital security risks, creating a need for comprehensive coverage.
Research summary video
SG-specific insights
How to help your clients
1. Understand the risks
that your commercial clients are facing as a result of digital transformation.
2. Identify insurance gaps
and the Chubb solutions that will do the best job of filling them.
3. Share your expertise.
To build strong, long-term relationships, it's important to not just sell policies but also to be a real partner — both now and in the future.
Resource hub: Launch-in-a-box
We have created a suite of resources for you to use to help explain to your clients the risks of today's evolving digital landscape — and how you can help keep them protected. To make it easy, all of the materials are available here, so you can download or share them from one place.