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Claims

The insurance claims process can sometimes be, well, a process. At Chubb, it's different. That's because we're not just in the insurance business, we're in the people business. Our experienced claims specialists are relentless about every detail in the most personal way possible. Whether you have a commercial or personal insurance plan with us, it's our policy to make your life easier. 
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Report a Claim
Report a Claim

Accident & Health, Travel, Residential and Gadget Claim

Submit your Accident & Health (A&H), Travel, Residential, or Gadget claim online via MyAccount - an e-Services portal that provides instant access to manage your policies or claims. 


You will receive an instant acknowledgment notification and token number, which allows you to track the progress of your claim. You can also upload supporting documents which can help to limit follow-up requests from Chubb and in turn, reduces the life cycle of your claim.

 
Submit a Claim Online

Other Personal Insurance Claim

Download the respective claim form and submit the completed form to us via email

Business Insurance Claim

Submit the relevant claim form and supporting documents (where applicable) to the respective contact details:
Download Claim Form

You're more than a claim. You're our client.®

Raise your expectations of what your insurer should deliver.
Quick Links

MyAccount

An e-Services portal that provides you with instant access to your policies or claims, anytime and anywhere

FAQs

Get answers to some of our frequently asked questions pertaining to personal insurance claims

Claim Forms

A selection of downloadable claim forms for both Commercial and Personal insurance claims

Our Promise

Empathy, Efficiency & Expertise

If a solution is possible, we'll find a way to make it happen.

Craftsmanship means getting every detail in your claim right.

Testimonials

Hear from Our Customers

Leave Us a Google Review

"Very quick, simple, uncomplicated claims process dealt with professionally and painlessly."

- Richard L.

"Chubb Masterpiece is a must have product for keeping all the belongings of you and your family secure and giving you peace of mind. My pride and joy watch was badly damaged in an accident and the claim was handled extremely quickly and professionally. And this isn't the first time Chubb and their agents have swooped to the rescue in such a fashion. The lifesaver that transformed my feelings of heartbreak into relief was Gayle Shepherdson. Thank you Gayle."

- Mike P.

"Fantastic claim experience after unfortunate incident for my daughter re theft in Spain. Prompt efficient service which I really appreciated."

- Jason K.

"Lost a valuable piece of hearing hardware. The claim process was seamless and efficiently handled by Chubb."

- Benjamin S.