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Claim Forms

Download the relevant claim forms for commercial or personal insurance claims. 
Business Insurance Claims

For Group Personal Accident / Overseas Secondment Insurance Claims, please download the relevant claim form and submit the completed form to AHClaims.SG@chubb.com

For Financial Lines Claims, claim forms are not applicable. Words in bold have a specific meaning in the Policy and the Policy should be referred to when making any notification.

Please submit the following details / supporting documents (where applicable) for review to Claims.SG@chubb.com:

  • Name of policyholder
  • Policy number
  • Date of loss
  • Description of the claim or circumstances which the Insured considers may give rise to a claim or loss, including chronology of events where relevant
  • Nature of the alleged wrongful act, where applicable
  • Nature of the alleged or potential loss
  • Names of actual or potential claimants and their relationship with the Insured
  • Details of when and how the Insured first became aware of the claim or circumstances
  • Copies of letters of demand / pre-action letters / court documents / notices from authorities including copies of all relevant contracts / correspondences / legal opinion etc.
  • Details of any defence lawyers appointed including letters of engagement, hourly rates etc.
  • Any other documents which the Insured may consider relevant to the notified matter

To submit a Liability Claim, please download the claim form below and submit the completed form and supporting documents (where applicable) to Claims.SG@chubb.com:

  • Liability Claim Form
  • Liability Claim Supporting Documents
    • Incident report / internal investigation report
    • Police report
    • Colour photographs showing the damage to property or bodily injury
    • CCTV footage
    • Repairer's assessment report on the cause and extend of damage
    • Medical report from third party on bodily injury
    • Letter of demand from third party 

Note: Please do not admit liability, negotiate, or make any settlements without our prior consent.

For Marine Claims, claim forms are not applicable. Please submit the following details / supporting documents (where applicable) for review to Claims.SG@chubb.com:

  • Name of policyholder
  • Policy number
  • Date of loss
  • Marine Cargo Claim Supporting Documents
    • Description of loss
    • Commercial invoice (with incoterms)
    • Packing list
    • Bills of lading or airway bill
    • Delivery documents
    • Estimated loss value / quantity
    • Cargo location and person in charge's contact 
  • Freight Forwarder Liability Claims Supporting Documents
    • Description of loss and the Assured's involvement
    • Commercial invoice (with incoterms) 
    • Packing list
    • Assured's contract with the cargo owner 
    • Bills of lading or airway bill 
    • Estimated loss value / quantity

To submit a Property Claim, please download the claim form below and submit the completed form and supporting documents (where applicable) to Claims.SG@chubb.com:

  • Property Claim Form
  • Property Claim Supporting Documents
    • Incident report / internal investigation report
    • Police report / SCDF report
    • Colour photographs showing the damage
    • CCTV footage
    • 2 to 3 competitive quotations
    • Repairer's assessment report on the cause and extent of damage
    • Original purchase receipts

To submit a Work Injury Compensation Claim, please download the claim form below and submit the completed form and supporting documents (where applicable) to WICAclaims.SG@chubb.com: 

  • Work Injury Compensation Claim Form
  • Work Injury Compensation Claim Supporting Documents
    • Injured worker’s work permit (for foreign workers) / NRIC (for Singaporean)
    • Medical tax invoices and medical leave certificates incurred by injured worker within 1 year from the date of accident
    • Injured worker’s payslip / salary voucher for the past 12 months immediately before the date of accident
    • Medical report / doctor’s memo / inpatient discharge summary if available
    • Colour photographs showing the accident
    • CCTV footage showing the circumstances of the accident
Personal Insurance Claims

For Accident & Health Claims, please submit your claim online via MyAccount - an e-Services portal that provides instant access to manage your policies or claims.

For Gadget Claims, please submit your claim online via MyAccount - an e-Services portal that provides instant access to manage your policies or claims.

Examples of Gadgets include personal mobile, laptops, tablets, etc. 

For Auto Excess / Voluntary Excess Claims, please download the relevant claim form and submit the completed form to AutoClaims.SG@chubb.com:

To submit a Masterpiece Claim, please download the claim form below and submit the completed form to NewClaimMasterpiece.SG@Chubb.com:

For Homeowners Claims, please submit your claim online via MyAccount - an e-Services portal that provides instant access to manage your policies or claims.

For Home Payment Care Claims, please download a copy of the claim form below and submit the completed form to DBS.Claims.SG@chubb.com:

For Travel Claims, please submit your claim online via MyAccount - an e-Services portal that provides instant access to manage your policies or claims.