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Supporting vulnerable customers

Chubb Life New Zealand

At Chubb Life we understand that life can present challenges and some of our customers may find themselves in vulnerable circumstances. We’re committed to understanding the drivers of vulnerability to ensure that every customer, regardless of their personal situation, receives the care and attention they deserve.

Identifying vulnerable customers

We recognise that vulnerability can be temporary or permanent and can result from various personal circumstances. We have processes in place to identify customers who may require additional assistance.

How we can help

We’re committed to supporting vulnerable customers and promise to approach every interaction with fairness and empathy. We understand that your circumstances may be unique so we’re here to listen, communicate and work with you to find the best way forward. Our dedicated team is trained to treat each customer with the utmost respect and sensitivity, ensuring that your concerns are heard and addressed in a manner that respects your individuality and dignity. Your well-being and peace of mind are our top priorities.

Contact information

Our team is ready to assist you, please contact us:

Freephone 0800 270 714
Overseas +64 4 915 8753

Your insurance is underwritten by Chubb Life Insurance New Zealand Limited (Chubb Life). Chubb Life has an A (Excellent) financial strength rating given by A.M. Best Company Inc. A summary of the rating scale is: A++, A+ Superior | A, A- Excellent | B++, B+ Good | B, B- Fair | C++, C+ Marginal | C, C- Weak | D Poor | E Under Regulatory Supervision | F In Liquidation | S Suspended. For the full rating scale and more rating information visit