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At Chubb, we take the concerns of our customers very seriously. That’s why we have put detailed complaints handling and dispute resolution procedures in place. These are outlined in the following brochure:

Compliments, Complaints & Dispute Resolution

Please download the above brochure, or if you would like us to mail you a copy, please send us a request with your postal address.

Or you can email us at

General Insurance Code of Practice

We are a signatory to the General Insurance Code of Practice (Code). The objectives of the Code are to further raise standards of service and promote consumer confidence in the general insurance industry. Further information about the Code and Your rights under it is available at and on request. As a signatory to the Code, We are bound to comply with its terms. As part of Our obligations under Parts 9 and 10 of the Code, Chubb has a Customers Experiencing Vulnerability & Family Violence Policy (Part 9) and a Financial Hardship Policy (Part 10). The Code is monitored and enforced by the Code Governance Committee.