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At Chubb, we take the concerns of our customers very seriously. That’s why we have put detailed complaints handling and dispute resolution procedures in place. These are outlined in the following brochure:

Compliments, Complaints & Dispute Resolution

Please download the above brochures, or if you would like us to mail you a copy, please send us a request with your postal address.

Or you can email us at

Code of Practice

We’re a signatory to the General Insurance Code of Practice (the Code). The objective of the Code is to establish high standards of service, promoting confidence in the general insurance industry and better relationships between insurers and their customers.
Further information about the Code is available at and upon request.

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