Chubb has a suite of Property & Casualty products offered on our trading platform, Marketplace, which integrates with existing industry distribution platforms such as Sunrise, SCTP and direct broker portals.
We also have two personal lines products available on Sunrise – Platinum Home and Masterpiece.
These products are supported by dedicated service teams and our award-winning claims and customer service which combine to provide brokers with an exceptional experience from quote through to claim.
Property & Casualty
Marketplace is Chubb’s trading platform for automated Property & Casualty business. We currently have three key financial lines products available on Marketplace and will soon introduce an enhanced Business Pack product.
To make life easy for our broking partners, Marketplace connects to industry distribution platforms such as Sunrise, SCTP and direct broker portals.
Marketplace features:
- Easy flow and simple design
- Intuitive and user-friendly
- Check box selections
- Simplified navigation
- Short question sets
- High levels of automation
- Fast turnaround times
- Integrates with distribution platforms such as Sunrise, SCTP and direct broker portals
Personal Lines
Masterpiece
Chubb’s flagship home and contents offering for successful families and individuals with significant assets to insure and expectations for a premium level of cover and services.
Target Sums Insured:
- Building: Principal Home > $1.5M
- Contents: Principal Home > $250K
Access Masterpiece through Sunrise.
Platinum Home
Designed for professional individuals and established households who have valuable assets to insure but require a less comprehensive cover than what is available under Masterpiece.
Target Sums Insured:
- Building target: $750k - $1.5M
- Contents target: Above $100K
Access Platinum Home through Sunrise.
Service Teams
Sales Leads
Chubb's Sales Lead team brings an enhanced focus to our sales and distribution initiatives across Australia.
You can expect close collaboration with our Sales Leads as we strive to understand your requirements better and build stronger, mutually beneficial relationships.
The Sales Lead team represents our ongoing commitment to providing brokers with the highest levels of service and support.
Meet your local Sales Lead here >
Broker Platform Support (BPS)
Chubb BPS is the main contact point for broker queries relating to Chubb supported technology platforms.
Our BPS team will resolve your platform performance issues through to completion.
BPS can help you with the following issues:
- Access problems
- System is stalling
- System not progressing to the next page
- Report does not generate
- System error message
- System is slow
- Endorsement does not generate
- Cover is not displaying on the schedule
- Incorrect premium or rate
- Duplicate client created in error
Broker Platform Support
Phone: 1800 592 361
Email: brokerplatformsupport@chubb.com
Cornerstone Broker Platform Support
Phone: 1800 958 377
Email: BPS.Cornerstone@chubb.com
Underwriting Teams
No matter how much we automate our SME offering, we know that brokers still want to contact an underwriter at critical times so we have created specialist SME underwriting teams to focus solely on servicing referrals generated by automated business.
Contact our Underwriting teams here:
- Business Pack on Sunrise: business.pack@chubb.com
- Business Pack on Steadfast Client Trading Platform: SCTP.businesspack@chubb.com
- Financial Lines & Cyber: nuc.sme@chubb.com
- Please send Masterpiece: aus.masterpiece@chubb.com
- Please send Platinum Home: aus.platinum@chubb.com
Claims
The same claims proposition that earned us an enviable reputation for quality and fairness in large commercial accounts is available to our SME clients.
We have a fast-tracked claims service to manage straightforward, low value claims, while more complex claims receive the technical expertise for which we are renowned.
Don’t just take it from us, Chubb’s claims handling has been recognised as among the industry’s best over the last two years:
Why Chubb?
