Shaping Change FAQs

Shaping Change is a Chubb Life Insurance New Zealand Limited’s (Chubb Life) online research panel.

A research panel consists of individuals from a cross-section of the New Zealand population who have agreed to participate in voluntary, ongoing market research surveys, online discussions and focus groups.

Chubb Life has set up Shaping Change to help understand how we can improve the products and services we deliver to customers and advisers.

To become a Shaping Change member you need to:

2. be a current customer of Chubb Life or be a current adviser for Chubb Life;
3. be at least 20 years old;
4. register by providing your full name and email address and complete an introductory survey, which we will use to determine your suitability for the Shaping Change research panel; and
5. be approved as a Shaping Change research member.

By registering to be a Shaping Change research panel member you agree to be bound by the Shaping Change Terms and Conditions and Chubb Life’s Privacy Policy

In the event that you do not qualify to become or are not approved as a Shaping Change research member, any personal information you have provided during the registration process and in the introductory survey (such as your name and email address) will not be further. Any aggregated information arising out of your participation in our research may still be kept, but neither you, nor your personal information will be identifiable.

Once you’ve been accepted as a Shaping Change research panel member, you will be sent a confirmation email. In that email will be a link that you click to activate your Shaping Change membership and account.

As a Shaping Change member, you will be invited to take part in surveys, online discussions or focus groups from time to time, to provide your opinions about, and experiences with Chubb Life, and other financial services topics. Participation in surveys is voluntary.

If you’d like to update other personal details, please email us at support@my2cents.co.nz

To end your Shaping Change membership, click on the ‘unsubscribe’ link in a survey invitation, or email your request for removal to support@my2cents.co.nz

Terminating your Shaping Change membership won’t affect your insurance policy with Chubb Life in any way.

Once your Shaping Change membership has ended or in the event that you do not qualify to become or are not approved as a Shaping Change research member, any personal information you have provided (such as your name and email address) will not be further. Any aggregated information arising out of your participation in our research may still be kept, but neither you, nor your personal information will be identifiable.

By ending your membership with Shaping Change, you will be removed from the Shaping Change mailing list and as such no longer receive emails from Shaping Change.

We collect, hold, and use your personal information (including name, email, and postal address) you provide through your Shaping Change membership for market research purposes, to operate, manage, and administer Shaping Change. We use this information to help in identifying appropriate Shaping Change surveys, online discussions, and focus groups to invite you to.

We also use your personal information to notify you and verify your identity and postal address if you win a prize in any prize draw or competition associated with Shaping Change.

All personal information collected by Shaping Change will be collected, used, and stored in accordance with the Shaping Change Privacy Policy.

Your participation in our surveys, online discussions, and focus groups is entirely your choice. However, if you haven’t participated in a survey, online discussion, or focus group in over a year, or if you're no longer a Chubb Life customer or adviser, then we may discontinue your Shaping Change membership without notifying you.

To end your Shaping Change membership, click on the ‘unsubscribe’ link in a survey invitation, or email your request for removal to support@my2cents.co.nz

When a survey becomes available, you will receive an email inviting you to participate and instructions on how to participate.

Shaping Change members will be invited to participate in a variety of different types of research. This might include online surveys, online discussions or focus groups.  Your participation in all surveys is entirely your choice.  

Most surveys will usually take between 5 and 15 minutes to complete, depending on the number of questions and your answers.

We aim to invite you to participate in surveys, online discussions and focus groups at least every one to two months.  You can decide whether to participate in the surveys when you are invited.

The surveys, online discussions and focus groups will ask about your opinions of and experiences with Chubb Life, and other financial services topics. Please do not at any stage disclose any of your specific policy, internet login or password details in surveys or in emails to support@my2cents.co.nz

Shaping Change will never request this information from you.

Your feedback will be used by Chubb Life to help improve the experience and solutions delivered to customers and advisers, including you.

The responses to surveys are combined and analysed as a group. Individual responses are not identified in the published results. Any responses you provide will be aggregated with the responses of other participants.

A prize draw is conducted each month with the prize being six Prezzy® cards.  Shaping Change is giving away one $500 and five $100 Prezzy® cards. 

One entry to the monthly prize draw is given to:

• current Shaping Change members who have completed a survey in the month

• new Shaping Change members who joined in the month.
   

Members who join and complete a survey in a month will receive two entries.

There may be certain circumstances where other prizes are on offer for certain research projects.  Where that is the case, it will be noted in the invitation and/or the survey itself.  Be sure to read the information provided, including the terms and conditions for that prize draw or competition.