skip to main content

What We Provide

Exceptional medical and non-medical support services by Chubb, from medical referrals, consultation and repatriation to lost document and ticket replacement

Frequently Asked Questions

Frequently asked questions about Chubb Assistance for New Zealand policy holders.

Emergency Assistance Around the World
If you need emergency aid, be comforted in knowing that Chubb Assistance is with you 24 hours a day, 365 days a year.

Do you require assistance?

Chubb Leisure Travel Insurance policyholders- call +64 9 374 1774.
Chubb Business Travel Insurance policyholders- call +64 9 374 1775.

Chubb Assistance is available 24 hours a day, 7 days per week.

Note: The information on this page applies to customers who have a travel insurance policy underwritten by Chubb General Insurance New Zealand. If your travel insurance policy is underwritten by Chubb Life Insurance New Zealand (formerly known as Cigna Life Insurance New Zealand) this information doesn’t relate to your policy. Please contact Chubb Life for more information.


Crisis24 – Travel and Security Assistance

For added protection in uncertain times, Chubb has partnered with Crisis24, a crisis management assistance company, to provide Chubb Business Travel Insurance policyholders and their covered, accompanying travellers with a range of travel safety and security services.

Services include:

  • Immediate access to security experts for any security or safety concerns
  • Ground support and/or evacuation assistance in the event of civil unrest, political instability, natural disaster or a terrorist incident

Chubb policyholders, please click here to register for Crisis24 services.