Report a claim

Please send all new notifications to the following inbox: nz.claims@chubb.com. The information you give us when making a claim must be honest, complete, up-to-date and relevant.

Please also include the following details:

  • Insured name
  • Policy number
  • Date of loss
  • Copies of pleadings
  • Brief summary of facts and circumstances
  • Copies of any relevant correspondence including letters of demand
     

We’ll also need the contact details of the person in your company who will be dealing with the claim.

We will take the following steps on receipt:  

  • acknowledge receipt within 5 business days
  • identify your insurance policy, register your matter against it and assign a claim number for reference
  • review whether any further information may be needed.
     

If we have all the information we need to assess your matter, then we will review to decide whether or not to accept it. We will let you know if we need further information.

Email us →