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Out of office reminders

4 December 2023


Make sure you set an out of office for the dates that you’re away. Below is a standardised template for the team to use while they’re out of the office. Don’t forget to add an out of office to your Mobile phone as well following the same template.

Hello and thanks for your email. I’m currently out of the office on annual leave and will return on the xxxx.

If you have an urgent request, please contact the following Teams.

  • For advice on new business products or an existing application that is already in progress contact our Insurance Adviser Direct Team on 0800 558 860
  • For queries or alterations to your existing policies contact our Customer Care Team on 0508 464 999 (Option 1)
  • For all claim enquiries contact our Claims Team on 0508 464 999 (Option 2)
  • If you need assistance from Southern Cross, please contact them on 0800 800 181 or through your Southern Cross App.

Alternatively, you’re welcome to visit our website at where you’ll find lots of information about the products and services we have available to support your life insurance needs.

Thanks again,