Welcome to the second edition of Adviser Insider.
I’m delighted to announce that last week our channel had the best week for issued and commenced business since March 2021. This is a fantastic result and you should all be very proud.
Since I joined Chubb Life most of my time has been spent getting to know the team and understanding the opportunities in this channel. I’ve really enjoyed meeting many of you and it’s clear you have excellent product knowledge, are very engaged and genuinely care for our customers.
There’s no doubt we’re in a challenging period with the cost of living and in some cases we’re seeing customers wanting to reduce their policy levels. However it’s positive to note New Zealanders are seeing the importance of being protected and our increase in sales reflects that.
Meeting the wider ANZ team over the last few weeks and understanding their ambitions and goals for this channel has been interesting and encouraging. We’ve had a good win on Project Astoria this week and last week we had a good session on the 2024 digital marketing strategy.
I’m looking forward to the IA conference next month and discussing how we can find ways to get more customers the protection they need through improved tools and processes. We’ll also be hearing from our partners ANZ and Southern Cross on their plans, customer behaviour and where they see opportunities for growth.
In the meantime, keep up the good work and many congratulations for the excellent results in August.
Ngā mihi nui
David Ashe
Head of Bancassurance