We’re making some changes to the way we calculate our commission clawbacks.
This adjustment is designed to make things easier for you and for our people. The changes will come into effect from 20 October.
How it’s currently calculated
Clawbacks are currently calculated as a percentage of the total upfront commission paid, based on the number of premiums a customer has paid over a 24-month period.
What’s changing
From 20 October, we’ll calculate clawbacks based on the number of months elapsed since the start date of the new policy or benefit.
This adjustment is designed to reduce complexity, particularly in scenarios involving policy suspensions or arrears.
We believe this change will create a more streamlined and transparent process for you.
These changes will take effect from Monday 20 October 2025 and revised Remuneration Schedules will be sent directly to those holding a Master Agency.