We offer competent claims processing in over 195 countries. Claims are handled by our employees or long-standing cooperation partners.
Would you like to report a mobile phone loss to us?
For damage reports or queries, please contact the Service-Team servicebyphone GmbH
Give us a call or send us a fax
Service telephone number: 01806 860500
(20 cents/call from a German landline, mobile 60 cents/call)
Fax: 01805 860503
(14 cent/minute from the German landline network, mobile phone maximum 42 cent/minute)
Send your e-mail to
Mobile phone insurance Customer service
P.O. Box 42 71 59038 Hamm
Online Customer Service Portal