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We offer competent claims processing in over 195 countries. Claims are handled by our employees or long-standing cooperation partners.
Would you like to report a mobile phone loss to us?

For damage reports or queries, please contact the Service-Team servicebyphone GmbH

Give us a call or send us a fax
Service telephone number: 01806 860500
(20 cents/call from a German landline, mobile 60 cents/call)
Fax: 01805 860503
(14 cent/minute from the German landline network, mobile phone maximum 42 cent/minute)

Send your e-mail to

Contact us
servicebyphone GmbH
Mobile phone insurance Customer service
P.O. Box 42 71 59038 Hamm

Online Customer Service Portal

Fair customer treatment

Your satisfaction is very important to us! Let us show you what we do to meet your expectations.

Do you have any questions?