Responding to the bushfire crisis | Chubb in Australia

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Responding to the bushfire crisis

With the unprecedented bushfire crisis impacting Australia this summer, it has been devastating to witness the scale of destruction but heartening to also see the community pulling together in response. 

Our thoughts are with everyone who has been impacted by the fires.

We are working with our broker partners offering assistance with property claims including approvals for emergency repairs and emergency preventative measures. 


Chubb policyholders who need to make a claim should contact their insurance broker in the first instance. 

Property claims

Brokers requiring urgent assistance from Chubb's Property Claims team can call 02 9273 0100 during business hours or after hours on 1800 726 226.

Otherwise, please send through Property claim details to us via email at and we will contact you as soon as possible. 

Customer service

All other queries can be directed to our Customer Service team on 1800 815 675 during business hours or by email at

Your safety

Safety is paramount during a bushfire. Monitor the latest updates in your State using these online resources:

Chubb has a number of articles available that provide guidance for individuals and businesses during a bushfire emergency: