Loss & Mitigation Resources | Chubb

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Loss & Mitigation Resources

Resources that can save your resources

At Chubb, we do everything we can to mitigate the financial impact of a loss. That's why we provide access to additional professionals and processes to try and provide you with superior representation, fair resolution and prompt settlement of any claims against you.

Crawford & Company Incident Response/After Hours

  • A 24/7 incident response line is available for fast response and assistance coordinating emergency mitigation and make-safe repairs for property claims.
  • The partnership with Crawford & Company demonstrates Chubb’s commitment to involving the right level of expertise in claims at the earliest possible opportunity. 

Contact details


Phone: 1800 803 548
Email: firstresponse@crawco.com.au
Website: www.crawfordandcompany.com

Cyber risk

Incident response services for our cyber policyholders:

Cyber Incident Response Process

In early 2016, we launched our cyber incident response partnership with Crawford & Company. The initiative provides all Chubb cyber policyholders with:

  • A direct, single point of contact to help manage the incident response from end to end
  • A 24/7 incident response hotline available in over 200 languages
  • A dedicated, qualified and accredited incident manager who will help navigate the complexities of the incident
  • Access to Crawford's seamless global network of forensics, legal, notification, fraud remediation, and public relations experts
  • Flexibility to add other partners into the Crawford network of providers based on the insureds' existing relationships
  • Access to our global underwriting expertise and claims network


The partnership demonstrates Chubb’s commitment to involving the right level of expertise in claims at the earliest possible opportunity. With cyber, and many other lines of business, it is the actions taken and decisions made immediately after notification that determine the outcome of the claim. The immediate aftermath of a cyber incident can be very challenging for organisations of all sizes; our aim is to help you navigate through the complexities and to regain control.

All claims are subject to the terms, conditions and exclusions of the relevant product disclosure statement and/or policy. Please read this information carefully before making a claim and/or contact your broker or us for more information.



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