skip to main content
Workplace Health & Safety

What is telemedicine and how can it benefit your business?

keyboard stethoscope

Worldwide, telemedicine is a growing option for connecting injured or sick employees with quality medical care from work or home. And now, as public officials urge patients to avoid hospitals and practice social distancing, there is a new surge of interest in using telehealth services to get remote treatment, fill prescriptions and get medical attention during the COVID-19 crisis.


What is telemedicine?

Telemedicine refers to the practice of caring for patients remotely when the provider and patient are not physically present to meet with each other. A patient in one location can connect to a doctor, nurse, physical therapist or other healthcare provider in another location through a smart phone, tablet, or computer.


The benefits of telemedicine

  • Availability — The best telemedicine services can connect workers with healthcare providers 24/7/365. Telemedicine can also make consultations with specialists possible from remote areas.
  • Rapid and convenient on-site care — Telemedicine enables minor workplace injuries to be quickly triaged and often treated right from the workplace. Physical therapists can provide exercise, postural instructions, and monitor rehabilitation progress, even check on employees while they’re at work.
  • Affordability — Telemedicine visits cost significantly less than office appointments, urgent care, and emergency room visits. In addition to directly lowering treatment costs, telemedicine can help reduce unnecessary urgent care or emergency visits and improve claims accuracy and management.
  • Faster recovery — Telemedicine can put an injured worker on the fast track to recovery. 
  • Safety — Telemedicine may also be a good alternative when it is not safe to visit a doctor’s office in person, brick and mortar locations are closed, or local healthcare facilities are overwhelmed by an incident such as a pandemic.


Keep in mind that telemedicine is not appropriate for serious injuries and cannot replace emergency room care. Some employees may prefer to receive medical care at a doctor’s office or healthcare facility even when telemedicine is an option.

Should your business decide to consider telehealth services for employees, it is important to choose a provider that is in full compliance with current applicable regulations and laws.

This content is brought to you by Chubb Insurance Australia Limited (“Chubb”) as a convenience to readers and is not intended to constitute advice (professional or otherwise) or recommendations upon which a reader may rely. Any references to insurance cover are general in nature only and may not suit your particular circumstances. Chubb does not take into account your personal objectives, financial situation or needs and any insurance cover referred to is subject to the terms, conditions and exclusions set out in the relevant policy wording. Please obtain and read carefully the relevant insurance policy before deciding to acquire any insurance product. A policy wording can be obtained at, through your broker or by contacting any of the Chubb offices. Chubb makes no warranty or guarantee about the accuracy, completeness, or adequacy of the content. Readers relying on any content do so at their own risk. It is the responsibility of the reader to evaluate the quality and accuracy of the content. Reference in this content (if any) to any specific commercial product, process, or service, and links from this content to other third party websites, do not constitute or imply an endorsement or recommendation by Chubb and shall not be used for advertising or service/product endorsement purposes. ©2020 Chubb Insurance Australia Limited ABN: 23 001 642 020 AFSL: 239687. Chubb®, its logos, and Chubb.Insured.SM are protected trademarks of Chubb.

Contact us
Contact us

Have questions?

Contact a broker today.