Today’s digital technologies allow retail businesses to create in-store management efficiencies, and to connect online with customers around the globe. But those same technologies can make retailers vulnerable to cyber risks — risks that can fatally damage the overall health of your brand and business.
While in-store computer systems and consumer-facing websites are a boon for retailers and their customers, the data they collect and maintain — credit card numbers, personal addresses, and other types of sensitive information — makes them a target for cyber crime.
With this ever-more sophisticated and increasing cyber risk, come obligations —to your customers’ privacy and to keep up with a multitude of global and local regulations governing those obligations.
Despite the best intentions of a retail entity, cyber breaches can happen. Here’s a primer on cyber crime — and some tips on how retailers can mitigate that risk.
To cybercriminals, data is profit. Hackers use vulnerabilities to gain access to a system, using methods and software that are ever changing and ever more sophisticated. Here are a few terms that retailers should know:
What all of these have in common is that they disrupt business and can cost retailers hundreds of thousands of dollars in lost revenues, legal expenses, fines, and reparation costs. Reparations usually necessitate not only technical and financial experts, but also public relations professionals, because of the potential damage to customer trust and brand loyalty. In all, the resourcing and the expense can be enough to seriously cripple or even shut down a retail business.
Of course, the best defence against cybercrime is to be on the offence. Here are some tips to protect against this ever more present and growing threat:
Create a data map and a data retention policy that allow employees to understand what data your organisation collects and maintains, how long it should be kept, etc. This is crucial information for risk assessment and, in the event of a breach, a critical part of a cyber response plan.
You have an obligation to take defensive measures to protect your retail systems and your customers’ personal and financial information. Data security measures include: installing two-factor authentication for employees and customers; using chip-enabled card technology; and employing end-to-end encryption.
A retailer’s regulatory burden can be complex and varies greatly depending on the products, the physical locations of the business, and where its customers are located. Globally, the regulations are changing as quickly as the cyber threats. Understanding the specific laws and regulations to which your operation is subject is critical to ensuring compliance and avoiding sanctions or fines.
Outsourcing part of your operation may not outsource your liability. If your vendors are exposed, you may be exposed and ultimately liable for any loss, so it is important to choose partners who demonstrate strong cyber vigilance and who invest in a comprehensive cyber insurance policy.
The majority of retail cyber breaches originate internally. Poor employee cyber hygiene — like repeating passwords, email laxity, and failure to use a secure internet — is a proven cause. Written and enforced cyber security policies and regular staff training can greatly lower this risk.
When the worst happens, knowing what and who your resources are can mean the difference between quick and efficient response time, and excessive business days and profits lost. The response team may be both internal and external — I.T. staff, risk manager, cyber response consultant, forensic accountant, insurer, crisis P.R. team, etc.
A global insurance company with both retail and cyber expertise can help assess and manage your risk, customise a policy aligned with your business, understand local regulations, provide resources to train your employees, connect you to cyber response and reparation professionals — and, of course, mitigate any business losses or expenses.
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