Updated: 12 October 2020
In relation to the COVID-19 pandemic, Chubb continues to closely monitor guidance issued from leading organisations, including the World Health Organization (WHO) and the Ministry of Health (MOH). The company is also tracking the progression of the coronavirus through its travel security and medical assistance partners.
Advice to our customers wanting to cancel their trip
If a travel cancellation or disruption loss does occur, you should first contact your travel agent or the airline to seek a refund or make alternate travel arrangements based on existing tickets. After this, if you still have a loss, you can submit a claim along with the original and amended itineraries and relevant documents to substantiate the remaining loss.
Enquiries & Claim
If you have questions about whether a planned trip will be covered, please contact our Chubb Customer Service Representatives.
Note: Due to the high volume of enquiries, please be informed that the waiting time on our hotline will be longer than usual. For non-urgent enquiries, kindly drop us an email instead.
|For Chubb Travel Policies distributed by AMEX||
+65 6299 0922
|For Chubb Travel Policies distributed by DBS||
+65 6398 8797
|For all other Chubb Travel Policies||
+65 6299 0988
Our hotline operating hours are from Mondays to Fridays, 9,00am – 5.00pm, excluding Public Holidays.
If you are an insured person and you require emergency assistance, please contact the 24-hr Chubb Assistance hotline at +65 6836 2922 (reverse charge via an operator is available).